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VAT Exemption for Healthcare Products

Many of the healthcare accessories and daily living aids in our catalogue are available to purchase without Value Added Tax (VAT). If you are eligible to receieve this VAT relief you can fill out an online declaration (this can be done when registering with the website or from the "My Account " section once logged in) and enjoy your shopping experience without paying any VAT.

The vast majority of our products in our online mobility catalogue are eligible for VAT relief. This is indicated by a green tick over the product image on the product page. If an item is eligible for VAT relief the price will be reflected onto the product in your basket as you go through the checkout, don't worry if it appears that the VAT hasn't been removed, it will be done before you go through to provide your payment. VAT will automatically be added to the total of your basket for any products that do not qualify for VAT relief.

When making your VAT exemption declaration, we will ask for certain personal details (name, email address). These will never be used for marketing purposes, instead they are taken as an assurance that a conscious descision has been made by yourself to claim VAT relief based on your personal needs. We use these details as a digital signature if you will, confirming that you have signed the declaration in the absence of any means to receive your actual signature. We will also need to take the nature of illness for which VAT is being exempted, this is a legal requirement and the law requires that you be as specific as you can when filling in this information.

Important Notice:
If you are in any doubt as to whether you are eligible to receive goods or services Zero-Rated for VAT you should consult your local VAT office before signing any declaration. Section 39.2 of the VAT Act 1983 provides for severe penalties for any-one who makes use of a document which they know to be false for the purposes of obtaining VAT relief.