0161 747 9222

Help Section: General Information

What are your opening hours?

For your convenience, you can shop for your disability aids, healthcare products, therapy supplies and daily living aids online 24 hours a day, 7 days a week without leaving your home. Our opening hours are 9am to 4.30pm Monday to Friday should you wish to place an order by telephone on 01617479222.

If you are contacting us via email or our website during working hours, we will be in contact with you the same working day. If you contact us outside of working hours, via email or telephone we will be in contact with you the next working day.

Can I come and see you range of mobility products?

In order to provide the best value for our customers, www.handyhealthcare.co.uk is an internet based company which sells disability aids and therapy supplies via our website, and over the telephone, rather than via a traditional shop.

If you would like any additional details about a product, please contact us on 0161 747 9222 and we will provide the information you require.

How do I find out about VAT exemption?

Please see our VAT information page for more information about mobility products and VAT exemption.

Can I order for somebody who is VAT exempt?

If you want to shop for someone who is VAT exempt, please mention in the comments box when you register, that you are purchasing disability equipment for someone else and the order will be VAT exempt, subject to the VAT information page.

How do I know which disability products are VAT exempt?

Clicking on the product description will display a column labelled VAT Exempt. If there is a Yes in the VAT Exempt box, then the product is VAT exempt, as per the VAT information page otherwise the product is subject to VAT. The price excluding VAT and including VAT, where applicable, is displayed for your convenience.

Why can't I see the My Account option?

In order to access the "My Account" section you must be logged in. You can login here.

Do you have a wide range of mobility aids to choose from?

We currently have over 5000 mobility aids listed on our website. Our products include a wide range of daily living aids and therapy supplies ranging from paints and paper to specialist medical equipment and everything in between.

We are constantly seeking out new healthcare products to add to our catalogue and hope that you will be able to find the right ones to meet your requirements.

If you can't find what you are looking for, contact us on 01617479222, and we will do our best to source the healthcare products you require.

Do you supply healthcare products for healthcare professionals as well as individuals?

We provide mobility products and disability aids to individuals as well as professionals such as Occupational Therapists and Medical Practitioners. Our Specialist equipment category includes a wide range of clinical furniture, physical assessment, testing, orthopaedic and splinting products, as well as other healthcare products.

Do you supply disability products suitable for children?

We offer a wide range of paediatric mobility aids ranging from bathing aids, seating and standing equipment, to eating aids and development play products.

Do you supply mobility aids for specific medical conditions?

Our range includes disability aids, healthcare products and daily living aids for conditions such as Arthritis, ME, Diabetes, Multiple Sclerosis, Cerebral Palsy, Seasonal Affective Disorder (SAD), Walking Difficulties and many more.

If a product has been recommended to you by an Occupational Therapist or other Healthcare Professional, we can help you find it. If you can't find what you are looking for, please contact us on 01617479222.

Can I place an order on behalf of somebody else?

If you wish to order mobility aids online on behalf of somebody else, simply fill in the billing and delivery address sections and card details as normal, and we'll ensure that the order is sent to the right address.

If you want to place your order via telephone or post, please provide us with the relevant information and we'll ensure that the order is sent to the right address.

Please see the VAT exemption information page if you are ordering for somebody who is VAT exempt. For more information, contact us on 01617479222.

What are daily living aids?

Daily living aids, also known as aids to daily living (ADLs), are mobility products that can help with everyday activities rather than medical or rehabilitation products. These include items to help with eating, drinking, getting dressed, bathing, walking, reading, writing and cooking.

For Example

  • Bathing aids such as bath chairs, grab rails, chairs and stools can help make bathing and showering easier.
  • Kitchen aids such as jar openers, kettle tippers and tap turners can make food preparation easier. Somebody with a weak grip or limited mobility may benefit from different Cutlery with a thicker handle. Eating and Drinking Aids, such as, a non slip plate or a non spill cup can also help.
  • Homecare aids such as bed and chair aids can help people who spend a lot of time in a bed or chair. Elevators and risers can help make getting out of a bed or chair easier.
  • Household aids such as key turners can provide additional leverage when unlocking doors. A plug pull makes plugging and unplugging electrical devices from mains sockets easier. Special grips can be fitted to pens, toothbrushes and razors to make daily tasks more manageable.

How do I know if a disability aid is right for me?

Some healthcare products are available in several options and several sizes. Where appropriate, the "More" link will provide details of the size and fitting.

In some cases, the manufacturer recommends that the item is only used in certain circumstances, or for certain applications. This is detailed in other help sections.

If a mobility product has been recommended to you by a healthcare professional, and you can't find what you require, please contact us on 01617479222 and we will be pleased to assist you.

The "More" link may recommend that medical advice is taken from your local healthcare provider before purchasing some disability aids, or therapy supplies, such as hoists to ensure suitability.

If you are unsure as to whether a product is suitable for your needs, please contact us on 01617479222 and we will be happy to discuss your requirements. However, we are unable to offer any medical advice.

Do I need to register in order to look at your range of healthcare products?

You don't need to have an account in order to look round our website. If you want to purchase from our extensive range of mobility aids, you will be asked to register when you proceed to the checkout, so that your order can be dispatched.

What will Handy Healthcare do with my personal information?

To process your order correctly we need to take your name, billing address, phone number and email address. This information is used to process your order, and so that we can contact you regarding your order if necessary.

If we need to contact you, we will contact you via email first. If unsuccessful (or time is critical), we will try to contact you by phone.

Any information you provide to Handy Healthcare will only be used for purposes that you have authorised. However, Handy Healthcare may need to provide your name and delivery address to third parties that are involved in the processing of your order (for example, the financial institution that issued your credit card or the courier that delivers your order).

Your information will not be shared with any individual or other companies (such as direct mail organizations or other third parties) unless required by law.

You can help Handy Healthcare update and maintain the accuracy of any personal information you supply by using the account profile pages or notifying us of any changes to your address, title, phone number or e-mail address.

What are Product Tags?

To make searching for and finding our products as easy as possible, here at Handy Healthcare we have painstakingly gone through every product in our file and manually assigned it a list of product tags.

For example, all of our wheeled walking aids have the tag "wheeled walkers"… This means that anybody searching for "wheeled walkers" would immediately be shown all products with that tag, and not just products with the words "wheeled walkers" contained in their title or description.

Our hope is that using these tags will intuitively create new product groups, and that these groups will contain products that are similar to each other, so that you find exactly what you're looking for as quickly as possible and have all the possible alternatives available.

You can find product tags on each page of the healthcare catalogue, and also on each individual product page. Clicking on any product tag will show you all of the products with that tag assigned to it.

If you still aren't sure how to use the product tags to best search for products on our site please contact us and we will be happy to help you find exactly what you need.